Voxflo Ltd (UK) and VoxFlo LLC (USA) (“Voxflo”, “we”, “our”, or “us”) are committed to protecting your privacy and ensuring the responsible use of your personal data. This Privacy Policy outlines how we collect, use, share, and safeguard personal information when you interact with our services, website, or AI voice solutions.

 
1. Who We Are
Voxflo is a UK- and US-based provider of advanced AI voice technology and multichannel automation tools.

2. Information We Collect
We may collect the following types of personal information:

a. Information You Provide
Name, job title, company name
Email address and phone number
Enquiry details or support requests
Content submitted via forms or communications
b. Automatically Collected Data
IP address, device type, browser, and operating system
Pages visited and time spent on our website
Interaction logs from voice or chat sessions
c. Customer & End User Data
Where applicable, we may process voice data, transcripts, or communication logs on behalf of enterprise clients as part of our AI assistant services. This data is processed in accordance with client instructions and data processing agreements.

 
3. How We Use Your Information
We use your data to:

Provide and maintain our products and services
Respond to enquiries or support requests
Personalise and improve user experience
Send service updates, announcements, or marketing (with consent)
Analyse usage and performance for product improvement
Meet legal or regulatory obligations
 
4. Lawful Basis for Processing
We process personal data under the following lawful bases (as per UK GDPR and EU GDPR):

Consent – Where you have given explicit permission
Contractual necessity – To fulfil agreements with you
Legitimate interests – To operate and improve our services
Legal obligation – Where required by law or regulation
 
5. Sharing Your Information
We do not sell personal data. We may share data with:

Authorised service providers (e.g. cloud hosting, analytics, CRM platforms)
Regulators or legal authorities, where legally required
Enterprise clients, where we act as a data processor under contract
All data processors are subject to strict confidentiality and security requirements.

 
6. International Data Transfers
Your data may be transferred between the UK, EU, and United States. Where applicable, we rely on:

UK GDPR adequacy regulations
Standard Contractual Clauses (SCCs)
Other legally approved transfer mechanisms
 
7. Data Retention
We retain personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. Data processed on behalf of clients is retained in accordance with contractual terms.

 
8. Your Rights
You have the right to:

Access the personal data we hold about you
Correct inaccurate or outdated information
Request erasure (“right to be forgotten”)
Object to or restrict certain processing
Withdraw consent at any time
Lodge a complaint with the ICO (UK) or your local supervisory authority
To exercise your rights, contact us at [email protected]

 
9. Cookies and Tracking
Our website uses cookies and similar technologies for analytics and functionality. You may adjust your cookie preferences through your browser settings or use our cookie banner when available.

For more details, please see our Cookie Policy.

 
10. Security Measures
We take data protection seriously and use appropriate technical and organisational measures to protect your information, including:

Encryption of data in transit and at rest
Role-based access controls
Secure hosting environments and monitoring
 
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on our website, and where appropriate, we will notify you via email.